Troubleshooting
What can I try if there is too much background noise?
If you are having difficulty with background noise, please try the Restaurant program, program #4. This program has the highest...
What should I try if the LifeEar CORE makes a whistling sound?
Whistling (feedback) occurs when amplified sound returns to the microphone and is re-amplified. Most hearing aids whistle when the tip...
What should I try if the sound is distorted or intermittent?
Trapped moisture may be distorting the amplified sounds. Consider using a hearing aid dehumidifier overnight. Lower the volume. Replace the...
The LifeEar CORE is still amplifying sound, but the app wants new batteries. Why does this happen?
The app may no longer connect to the CORE hearing aids if the batteries are low even though the LifeEar...
LifeEar Core cannot connect to the LifeEar App?
Before starting troubleshooting, we recommend you make sure you are using the latest version of the LifeEar App. You can get...
Where can I get additional support
We have a team of trained customer support agents ready to help you with any of your questions. Email for...
What should I do If I forget my account password?
If you have forgotten your password and need to login on your smartphone or tablet you can take the following...
What is remote Fine Tune Assistance?
It is possible that you are not completely satisfied with the sound after having completed the hearing personalization. Common issues...