Before starting troubleshooting, we recommend you make sure you are using the latest version of the LifeEar App. You can get the latest version from the store directly by clicking the following link:
- iOS: https://itunes.apple.com/us/app/lifeear/id1244278587
- Android : https://play.google.com/store/apps/details?id=com.lifeear.mainapp
If the app is unable to find your aid, check the following and then press the “search again” button:
LifeEar CORE is turned on: Make sure there is a working battery in your CORE and the battery door is fully closed. To verify the aid is on, place on your ear, press the button on the hearing aid, and listen for beeps or voice prompts.
LifeEar CORE is near the smartphone: Bluetooth wireless technology has a limited connection range. Make sure your CORE is within six (6) feet of your device.
Turn the CORE off and then on again: You can turn the CORE off by opening the battery door. This will reset the connection on the side of the hearing aid.
Turn the Smartphones bluetooth off and then back on: You can turn the bluetooth off from the phone settings. The steps on iOS are shown below:
Close the App and open it again: If you do not know how to do this, the easiest way is to turn the phone off and on again.
No other device is connected to the CORE: If you use the LifeEar app on both your tablet and smartphone, you will only be able to connect with one device at a time. Make sure the app is completely closed on the other device. If the app is still unable to find the aid, replace the battery. The app may no longer work when batteries are low, even if the CORE is still working. This is because the app connection requires more power than the hearing aid amplification.
(iOS only) Forget the device from your phone settings: On iOS go to the bluetooth settings as shown below. Then select the L200B, click on the “i” icon and select “Forget this Device”.
If you are still having issues, contact us at support@LifeEar.com or call 312-638-1301.